Dealing with customers effectively on the phone is an essential part of the modern call centre, not only do operators need to be able to sell, they also need to be able to deliver excellent customer service. Our 2 day call centre training in Birmingham is designed to give your staff the skills they need to be more effective in their jobs.
As with many things in life the more practiced you are at something the better you will become, well the same is true with working in a call centre. Our comprehensive call centre training in Birmingham will arm your staff with the skills and knowledge they need to be more effective when dealing with people on the phone.
Some of the topics that will be covered during our call centre course include: verbal communication techniques, listening skills, learning to say no, cold and warm calls, handling objections, stress busting and call centre trends. And to make our training as relevant as possible all our call centre courses can be modified to fit with your business needs and the way your business works.
With the call centre playing such an important part in modern businesses making sure your staff have the right training is essential. All our call centre training is delivered in small interactive classes which helps to keep participants engaged. By giving operators the skills they need to listen and be heard as well as closing the deal, they will learn essential customer service and sales skills that will help them be more effective when using the phone.
Once your staff have completed the 2 day course they will receive a certificate of completion as well as a course specific training manual and course material for ongoing development. Give your staff the skills and knowledge they need to win more business and keep customers happy with our tailored training courses.
Visit our call centre training page for a full overview of the course and a schedule of topics and objectives.