Give your sales staff the skills they need to succeed with our comprehensive call centre training in London. With courses starting from just £695 for a 2 day course and no minimum numbers we can deliver in-house training to your business throughout London. With call centres playing an important role in modern businesses ensuring your staff have the right training is a must.
Some of the topics that will be covered in our call centre training courses are: verbal communication techniques, listening skills, vocal exercises, negotiation techniques, stress busting and call centre trends. All our call centre training in London is carried out by an expert facilitator in small, interactive classes which we find aids with participants learning.
Our comprehensive 2 day call centre courses are designed to help your staff maximise the time they spend on calls and as well as learning sales skills they will also learn some valuable customer service skills. All our training is delivered in-house at your premises and we are also able to offer training throughout the UK with no extra travel charges.
Learning objectives of the training include: nuances of body language and verbal skills, questioning and listening skills, tools to facilitate communication, effective negotiation and the value of developing relationships. All delegates will receive a certificate on completion of the course as well as a specialised training manual and course material to help with their continued development.
By learning the skills needed to build relationships and effective negotiation skills your sales team will learn how to identify with customers and effectively promote your business. Our call centre training in London will put your staff in control of their time on the phone making them more efficient at getting positive outcomes from every conversation.
For a full overview of the course please visit our call centre training page which shows a full schedule of topics and objectives.