Professional call centre training courses in Manchester from Training Sales People. With our two day course, give your sales staff the training they need to be more effective in a call centre environment. With call centres playing a fundamental part of modern businesses it is essential to make sure your staff have the necessary training in order to succeed.
Our call centre training in Manchester can be tailored to your business needs and all training will be delivered at your premises, so no travel costs to worry about. We also don’t have a minimum number on courses, so whether you need 1 person training or a 100, we can help. To help participants get the most from the training all courses are delivered to small classes using interactive training.
During the 2 day training course participants will learn: nuances of body language, effects of tone, cadence and pitch, ways of saying no, effective negotiation skills, techniques for managing stress and building and developing relationships. As well as key sales skills our call centre courses also cover customer service skills in an engaging and motivational way.
On completion of our call centre training courses all participants will receive a certificate of completion as well as training manuals and course material for their ongoing development. So whether your call centre staff are sales focused or customer service centred, our call centre training will give them the skills they need to improve their customer service and sales skills when on the phone.
By combining practical workshops with an interactive format we can deliver training that is tailored to your business needs. If you have multiple locations then we can provide training throughout the UK and unlike a lot of other companies, we don’t charge extra for travel costs.
For a full overview of this course please visit our call centre training page which shows a full schedule of topics and objectives.