What Will Delegates Learn?

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.

What Topics are Covered?

  • Advantages and disadvantages of selling on the telephone
  • Structuring the sales process
  • Why and how people buy
  • Turning inbound calls
  • Making effective outbound calls
  • Getting past the gatekeeper
  • Methods of improving the way you sound
  • The implications of body language in telephone sales
  • Developing your script
  • Overcoming objections
  • Closing the sale
  • Dealing with the fear of rejection, and having the right mind-set

What’s Included

Instruction by an expert facilitator
Small, interactive classes
Specialised manual and course materials
Personalised certificate of completion


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