Telephone Sales Training

Selling over the telephone is an essential tool that every business must have in order to maximise their potential. Whether you are making an appointment to visit your customer, or you’re selling the actual product or service on the telephone. Whether you are receiving incoming calls, or you’re making outgoing cold calls, you need to understand that selling over the telephone requires a completely different skill set to meeting your customers face to face. This excellent Telephone Sales Training Course will give the participants the skills, techniques and confidence to lead their customers carefully, but with confidence through the buying process. In an ideal situation, we don’t want to “hard sell” our prospects. We prefer to guide them to make a positive buying decision; which the modules of this training course will help our delegates achieve.

What Will Delegates Learn?

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximize your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.

What Topics are Covered?

  • Advantages and disadvantages of selling on the telephone
  • Structuring the sales process
  • Why and how people buy
  • Turning inbound calls
  • Making effective outbound calls
  • Getting past the gatekeeper
  • Methods of improving the way you sound
  • The implications of body language in telephone sales
  • Developing your script
  • Overcoming objections
  • Closing the sale
  • Dealing with the fear of rejection, and having the right mind-set

What’s Included

Instruction by an expert facilitator
Small, interactive classes
Specialised manual and course materials
Personalised certificate of completion

Telesales

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